Privacy Policy

Effective Date: 29 April 2023

At Cactive, we are committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

Information we collect:

We may collect personal information from you in a variety of ways, including when you visit our website, create an account, use our services, or contact us for support. The personal information we collect may include your name, email address, phone number, address, payment identifiers, and other information that you provide to us.

How we use your information:

We use your personal information to provide our services to you, to communicate with you about our services, to provide customer support, and to improve our services. We may also use your information to send you promotional communications if you have explicitly opted-in to receive such communications from us.

Disclosure of your information:

We do not use any third-party marketing services to send promotional communications to our users. We may disclose your personal information to third-party service providers who assist us in providing our services, such as Stripe for payment processing. We may also disclose your information in response to a subpoena, court order, or other legal request. In the event that our business is acquired or merged with another company, your personal information may be transferred to the new owners.

Protection of your information:

We take reasonable steps to protect your personal information from unauthorized access, use, and disclosure. We use industry-standard security measures, such as firewalls and encryption, to protect your information. However, no method of transmission over the Internet or electronic storage is completely secure, so we cannot guarantee absolute security.

Australian Privacy Principles:

Cactive is committed to complying with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). These principles govern the way in which we collect, use, disclose, and protect your personal information. We ensure that any personal information we collect is necessary for our functions or activities, and that we collect it in a lawful and fair manner. We take reasonable steps to ensure that personal information we hold is accurate, up-to-date, and complete. We also take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorized access, modification, or disclosure.

Your rights:

You have the right to access and control your personal information. You can review and update your information in your account settings or by contacting us. You also have the right to request that we delete your information, but we may be required to retain certain information for legal or business purposes.

Changes to this Privacy Policy:

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. Your continued use of our services after the effective date of the updated Privacy Policy constitutes your acceptance of the updated Privacy Policy.

Contact Us:

If you have any questions about our Privacy Policy or our privacy practices, please contact us at